A. Products with the same delivery window will be shipped together. Products ordered separately will not be shipped together.

A. The refund is issued immediately. When you receive the refund will depend on your credit card holder.
Please contact your cardholder is a refund does not show up.

A. Yes. Please contact us to change your shipping address for preorders.

A.
1. You may have made a mistake with your email address when ordering.
2. Check your spam folder.
3. If you registered with a mobile carrier email address (softbank, au, docomo), email settings might prevent our emails from being delivered.

Please check the your order confirmation email. If you have an account, you can also check your purchase history on My Page.
If you do not have an account, you can register one. Make sure to register with the email address you used when placing your order.

Register your account here:
https://yamatomichi.myshopify.com/en/account/register

A. No, only if a the product has defects or issues.

A.
If the product you received didn’t fit, we offer exchanges for most products.
Please review the following conditions before contacting us.

・We only accept exchanges when the item is unused (except for fitting)
・Exchanges must be requested within 7 days of receiving the product.
・Any signs or smells of cigarettes, cosmetics, or stains on the clothes are not noticed.

For products preordered at dealers, exchange policies can vary. Please contact each store for further information. “

A.
Delivery is scheduled between March and July 2025.
Products will be shipped sequentially as production is completed, so the delivery timing may vary depending on the product.

You can check the estimated delivery time for each product in your confirmation email or on your Yamatomichi purchase history on the “my page”” tab.
The information on “my page” will be the most up-to-date. You will need to register an account to have access to this function.

Register your account here:
https://yamatomichi.myshopify.com/en/account/register

A.
Unfortunately, you will need to cancel the order and make a new order.
We cannot make any amendments to existing orders.

A.
You can cancel preorders until January 31, 2025.
Please note that cancellations will not be possible after this date.

Partial cancellations are not allowed.
We recommend preordering products seperately (not in one order) if you think you may cancel.
This way, you can cancel a specific product instead of having to cancel the entire order.

A. No, you cannot order custom products for preorders.

A. Sorry, bank transfer is not available for international orders. Please cancel the order and try again.

A. If you are unable to proceed to payment, please check and try the following:
——–
– If you are using Safari, there are occasional issues. Please try using a different browser such as Google Chrome.
– If changing the browser does not resolve the issue, clearing your cache and cookies or restarting your device may help.
——–
If the issue persists after trying the above steps, please contact your credit card company for further assistance.”

A. No, delivery dates cannot be specified. Delivery is scheduled between March and July of 2025.
Products will be shipped sequentially as production is completed. Delivery timing may vary depending on the product.

A. Advance payment is required for preorders. You must pay to finalize your preorder.

A. Yes, you can use coupons for preorders on our online shop.
However, please note that, when you cancel an order that a coupon was used on, it will disappear and cannot be reissued.

A. Yes, you preorder at dealers. We have product sample books and items for display for some of our dealers.
Please check out our preorder page for where we are displaying items.

“No, our preorder does not have a limit to stock. If you preorder you are guaranteed to get the product.
However, there is a possibility this may change, if the number of orders significantly exceeds our expectations.

A. No, you must separate preorder and regular release products.

A. Credit card payments are limited to a single payment only.
If you wish to change the number of installments, please contact your credit card holder directly.

A. The limit is set to 3 items per product (including different colors and sizes) for preorders.

Unfortunately, you will need to cancel the order and make a new order.
We cannot make any amendments to existing orders.

We recommend preordering products separately (not in one order) if you think you may cancel.
This way, you can cancel a specific product instead of having to cancel the entire order.

You can cancel your preorder until January 31, 2025, but not after.
For preorders made with our dealers, please contact the dealer directly for further assistance.

Please note that coupons will disappear when you cancel a order. It will not be reissued if you cancel the order. Please use them wisely.

A.　Unfortunately, our online shop system does not allow regular items to be purchased with preorders. Please order them separately.

A.　No, you cannot. Instead, please cancel your entire order and then place a new, revised order.