山道祭2024 -琵琶湖・近江舞子- / Yamatomichi HLC Hiking Festival 2024 at Lake Biwa

Sep. 17th Restock Notification

Talk by Founder Akira at morimori, Hong Kong Now Available in Simplified Chinese

Yamatomichi HLC Hiking Festival 2024

A. Products with the same delivery window will be shipped together. Products ordered separately will not be shipped together.

Q. Will the products be shipped together?

A. The refund is issued immediately. When you receive the refund will depend on your credit card holder. 
Please contact your cardholder is a refund does not show up.

Q. How long will it take for the refund to be issued after canceling?

A. Yes. Please contact us to change your shipping address for preorders.

Q. Can I change the delivery address for preorders?

A. 
1. You may have made a mistake with your email address when ordering. 
2. Check your spam folder. 
3. If you registered with a mobile carrier email address (softbank, au, docomo), email settings might prevent our emails from being delivered.

Q. I made a preorder but I have not received a confirmation email.

Please check the your order confirmation email. If you have an account, you can also check your purchase history on My Page. 
If you do not have an account, you can register one. Make sure to register with the email address you used when placing your order. 
Register your account here: 
<a href="https://yamatomichi.myshopify.com/en/account/register" rel="noopener" target="_blank">https://yamatomichi.myshopify.com/en/account/register</a>

Q. I forgot what I preordered on the online shop. Is there a way to check?

A. No, only if a the product has defects or issues.

Q. Can I return my purchase for a refund?

A. 
If the product you received didn&#8217;t fit, we offer exchanges for most products. 
Please review the following conditions before contacting us.
・We only accept exchanges when the item is unused (except for fitting) 
・Exchanges must be requested within 7 days of receiving the product. 
・Any signs or smells of cigarettes, cosmetics, or stains on the clothes are not noticed.
For products preordered at dealers, exchange policies can vary. Please contact each store for further information. &#8220;

Q. The product didn’t fit well. Can I exchange it for a different size?

A. 
Delivery is scheduled between March and July 2025. 
Products will be shipped sequentially as production is completed, so the delivery timing may vary depending on the product.
You can check the estimated delivery time for each product in your confirmation email or on your Yamatomichi purchase history on the &#8220;my page&#8221;&#8221; tab. 
The information on &#8220;my page&#8221; will be the most up-to-date. You will need to register an account to have access to this function. 
Register your account here: 
<a href="https://yamatomichi.myshopify.com/en/account/register" rel="noopener" target="_blank">https://yamatomichi.myshopify.com/en/account/register</a>

Q. When will the products be delivered?

A. 
Unfortunately, you will need to cancel the order and make a new order. 
We cannot make any amendments to existing orders.

Q. Can I change the contents of my preorder?

A. 
You can cancel preorders until January 31, 2025. 
Please note that cancellations will not be possible after this date.
Partial cancellations are not allowed. 
We recommend preordering products seperately (not in one order) if you think you may cancel. 
This way, you can cancel a specific product instead of having to cancel the entire order.

Q. Can I cancel my preorder?

A. No, you cannot order custom products for preorders.

Q. Will I be able to change my fabric options for custom orders?

A. Sorry, bank transfer is not available for international orders. Please cancel the order and try again.

Q. If paying by bank transfer, when is the payment due?

A. If you are unable to proceed to payment, please check and try the following: 
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&#8211; If you are using Safari, there are occasional issues. Please try using a different browser such as Google Chrome. 
&#8211; If changing the browser does not resolve the issue, clearing your cache and cookies or restarting your device may help. 
&#8212;&#8212;&#8211; 
If the issue persists after trying the above steps, please contact your credit card company for further assistance.&#8221;

Q. It won’t process my payment. What should I do?

A. No, delivery dates cannot be specified. Delivery is scheduled between March and July of 2025. 
Products will be shipped sequentially as production is completed. Delivery timing may vary depending on the product.

Q. Can I specify a preferred delivery date?

A. Advance payment is required for preorders. You must pay to finalize your preorder.

Q. When do I pay?

A. Yes, you can use coupons for preorders on our online shop. 
However, please note that, when you cancel an order that a coupon was used on, it will disappear and cannot be reissued.

Q. Can I use coupons for payment?

A. Yes, you preorder at dealers. We have product sample books and items for display for some of our dealers. 
Please check out our preorder page for where we are displaying items.

Q. Can I also preorder at dealers?

&#8220;No, our preorder does not have a limit to stock. If you preorder you are guaranteed to get the product. 
However, there is a possibility this may change, if the number of orders significantly exceeds our expectations.

Q. Is it possible for preorder products to sell out?

A. No, you must separate preorder and regular release products.

Q. Can I purchase regular release products in the same cart with preorder products?

A. Credit card payments are limited to a single payment only. 
If you wish to change the number of installments, please contact your credit card holder directly.

Q. Is it possible to pay in installments with a credit card?

A. The limit is set to 3 items per product (including different colors and sizes) for preorders.

Q. Is there a limit to the number of products that can be preordered?

Unfortunately, you will need to cancel the order and make a new order. 
We cannot make any amendments to existing orders. 
We recommend preordering products separately (not in one order) if you think you may cancel. 
This way, you can cancel a specific product instead of having to cancel the entire order.
You can cancel your preorder until January 31, 2025, but not after. 
For preorders made with our dealers, please contact the dealer directly for further assistance. 
Please note that coupons will disappear when you cancel a order. It will not be reissued if you cancel the order. Please use them wisely.

Q. I want made a mistake and but want to avoid cancelling my entire order. How can I do this?

A. Please log in to view your registered information <a href="https://yamatomichi.myshopify.com/account/login">HERE</a>.

Q. How can I check my own registration information?

A.　Unfortunately, our online shop system does not allow regular items to be purchased with preorders. Please order them separately.

Q.　Can I purchase regular items with preorder items?

A.　No, you cannot. Instead, please cancel your entire order and then place a new, revised order.

Q.　Can I change my online shop preorder?

Sorry, a bank transfer is not applicable to international customers.

Q. What’s your bank account? I want to make a payment by bank transfer.

A. Some items, such as our merino wool products, can quite easily be repaired. We offer advice and ideas on how to do this via the below link: (Sorry, Japanese only for now) 
<a href="https://www.yamatomichi.com/journals/22467/">Yamatomichi Repair Diary</a>

Q. Can I fix my own gear?

A. No, sorry, we don&#8217;t offer hemming service.

Q. Can you hem my pants for me?

A. Depending on the product, this is usually how we would fix a hole in:
1. Merino wool products 
We repair and patch by felting. For details, please visit the below link: 
【山と道修理部通信 #1】 (Sorry, Japanese only!)
2. Clothes made of synthetic fiber 
We patch and glue to repair using the same fabric. 
3. Clothes made of natural fiber (wool) 
We patch and sew to repair the hole using the same fabric.
4. Backpacks 
We patch and glue holes using the same fabric.

Q. How do you patch holes?

A. Yes. We accept repairs at our Yamatomichi Zaimokuza in Kamakura, but please make sure we are open before you head out. 
<a href="https://www.yamatomichi.com/stores/14741/">Yamatomichi Zaimokuza</a>

Q. Can I bring in my item for repair?

A. Please click the link below for a rough guideline. Please feel free to contact us for any inquiries on repair.
<a href="https://www.yamatomichi.com/support/repair/">Repair Service Fee</a>

Q. How much is the repair service fee?

A. Anywhere between two to six weeks depending on what needs to be fixed.

Q. How long will it take to repair my item?

A. Please contact us via the form below, and our repair team will get back to you. 
Please fill in the product name, how it is damaged, and the date of purchase. Please also make sure to attach a photo of the damaged part.
<a href="https://www.yamatomichi.com/support/repair">Repair Request Form</a>

Q. How do I inquire about repairs?

A. No, sorry. Due to our system requirement, we are unable to ship the item(s) together with other items ordered in one package. They will be shipped individually, and the shipping cost will be charged for each package.

Q. Can you send multiple items that are separately ordered and purchased online in one package?

A. No, sorry. You cannot exchange it for something completely different.

Q. If the product I want to exchange is out of stock, can I exchange it for another item?

A. No, sorry. We only exchange items that are currently in stock. If your preferred color or size is out of stock, we will offer you a refund and you can place a new order when your preferred product is back in stock.

Q. If the product I want to exchange is out of stock, can I wait until the item is back in stock?

A. Probably Yes! We love our products as much as we hope you do, and are happy to help you extend their lifespan. Send us an e-mail with some photos and we&#8217;ll get back to you. Please note that we are usually not able to fix color fading and severe wear-and-tear, but as mentioned, get in touch.

Q. Can you repair my item?

A. We aim to send your exchange within a week after receipt and examination of your returned product. However, this might take longer due to unforeseen circumstances.

Q. How long will it take to exchange a product?

A. No, sorry. To avoid unnecessary exchanges we do not exchange products just if you happen to not love your ordered color.

Q. The color was not the one I imagined. Can you exchange?

Yes. You can cancel your order by yourself before the shipment is prepared at our warehouse. Please click “CHECK ORDER STATUS” in the Order Confirmation email, which is sent right after you ordered. 
For details, please visit our <a href="https://www.yamatomichi.com/en/news/178235/">NEWS</a>.

Q. I ordered the wrong item. Can I cancel it?

A. Please refer to the &#8220;Size&#8221; section on each product page. The recommended size for different heights and weights are shown on our size chart.

Q. Which size is right for me?

A. No, sorry. You&#8217;ll have to wrap your own presents. 🙂

Q. Do you offer gift wrapping?

A. Please check our <a href="https://www.yamatomichi.com/en/news/106438/">Product Release Schedule</a> or register your email address to receive the RESTOCK ALERT at the product&#8217;s website.

Q. When will the item be back in stock?

You can check our Product Release Schedule, which can be found on our website or through the following link. <a href="https://www.yamatomichi.com/en/news/106438/">Product Release Schedule</a>

Q. When will your products be for sale online?

A. We will confirm your payment by the payer’s name and the name you used when logging in to our website. Please note, however, that bank transfer is for domestic payment only.

Q. When I made a payment by bank transfer, I forgot to mention the Order Number. Can you confirm my payment?

A. After your payment is confirmed, item(s) will be dispatched within 7 business days, excluding Saturdays, Sundays, and national holidays. 
For preorder items, items for sale by lottery, and custom order items, the delivery date will be stated in the Order Confirmation email.

Q. When is my item delivered?

A. The delivery schedule is included in the Order Confirmation email.

Q. When is the preorder item delivered?

A. You may be able to change your shipping address and pick up your package at your local deliverer&#8217;s office if the package is not shipped. Please contact us via the <a href="https://www.yamatomichi.com/en/support/contact/">CONTACT form</a>. 
If the package is shipped, please contact your local deliverer.

Q. Can I pick up my package at the deliverer’s local office?

A. Your tracking number is included in the Dispatch Notice email.

Q. Please provide me with the tracking number of my item/package.

A. Yes, we ship internationally. Please allow extra time or international delivery depending on the country and region. Customs duties may be charged.

Q. Do you ship internationally? Can I order outside of Japan?

A. After your payment is confirmed, item(s) will be dispatched within 7 business days, excluding Saturdays, Sundays, and national holidays. For preorders, lottery sales, and custom orders, the delivery schedule is written in the Order Confirmation email. 
Please allow extra time or international delivery depending on the country and region.

Q. I live outside of Japan. When does my item arrive?

A. Please contact us via the<a href="https://www.yamatomichi.com/support/contact/"> Contact Form </a>and ship the product back to us within seven days after the delivery. If any defects are found, we accept an exchange, we will refund your purchase.

Q. The item was delivered and found defective. Can you exchange it?

A. If the size of the product does not fit, we will exchange it. We only accept exchanges when the item is unused (except for fitting). Please be sure to check the following notes, and contact us via the <a href="https://www.yamatomichi.com/support/cancelpolicy/">Cancellation, Return and Exchange Request form</a> within seven days after the delivery.
Please note that we accept a size exchange if: 
&#8211; The item is unused (except for fitting) 
&#8211; The item is dispatched to our address within seven days after the delivery. 
&#8211; Any signs or smells of cigarettes, cosmetics, or stains on the clothes are not noticed.
Please contact us and ship the product back. We examined the returned product and dispatch the exchange product.

Q. The size was wrong. Please let me know the procedure for the size exchange.

A. If you wish to cancel the reservation at Yamatomichi Zaimokuza, please refer to the email that is sent automatically. The email includes the URL to cancel the reservation.

Q. How can I change or cancel the reservation slot of Yamatomichi Zaimokuza?

A. We are open on Saturdays and Sundays, 11:00-18:00, by appointment only. To reserve your visit, please click <a href="https://www.yamatomichi.com/en/stores/">HERE</a>.

Q. Please let me know the business hours at Yamatomichi Zaimokuza.

A. Please use nearby metered parking lots, etc. It is approximately a 15-minute walk from JR Kamakura Station.

Q. Do you have a reserved parking lot nearby?

A. You can try anything on if it is stocked. Please ask our member at the store.

Q. Can I try on all the items at Yamatomichi Zaimokuza?

A. There are our dealers and directly managed stores in Japan and Taiwan. For details, please visit <a href="https://www.yamatomichi.com/en/stores/">HERE</a>.

Q. Are there any Yamatomichi brick-and-mortar dealers?

A. Please create your account and log in to view your order history. To create an account, please click <a href="https://yamatomichi.myshopify.com/account/register">HERE</a>.

Q. How can I confirm my order when I am not receiving the Order Confirmation email?

A. You can change your customization details only before the order period is over. Please contact us via our <a href="https://www.yamatomichi.com/en/support/contact/">Contact Form</a>.

Q. Can I change the details of customization of custom order items?

A. You can change your preferred color or size only before the order period is over. Please contact us via our <a href="https://www.yamatomichi.com/en/support/contact/">Contact Form</a>.

Q. Can I change the color or/and size of the preorder item?

A. Your receipt can be downloaded from the URL link included in the Dispatch Notice.

Q. Can you issue a receipt?

A. Please log in to view your order status <a href="https://yamatomichi.myshopify.com/account/register">HERE</a>.

Q. I forgot what I ordered. How can I confirm my order history?

A. No, your item is not kept just because you registered in the RESTOCK ALERT. It just lets you know as soon as the item is back in stock. It may become quickly sold out again.

Q. If I register in the RESTOCK ALERT, can I purchase the item for sure?

A. Please look forward to the next season!

Q. What’s the next season’s color?

A. Our product websites and JOURNALS pages have all the information including the features, sizes, materials, and recommended scenes.

Q. I want detailed information about the products.

A. You may be able to change your shipping address if the package is not shipped. Please contact us via the <a href="https://www.yamatomichi.com/en/support/contact/">Contact Form</a>. If the package is shipped, please contact your local deliverer.

Q. Can you change the shipping address?

A. Please contact us via the <a href="https://www.yamatomichi.com/en/support/contact/">CONTACT</a>. We need to delete your account manually.

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